How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
Comparing observed behavior to project management
Coming back from a vacation is never easy. I have been trying to finish this post for the last week and time was just in short supply. Anyhow, I have finally caught up and gotten back to normal. In the last post I decided to embark on an experiment...
Read more about Comparing observed behavior to project management actuals...Creativity for Left-Brained People
As a systems-thinking, ridiculously rational INTP, I can’t tell you how many times I’ve been told to, “Stop overthinking!” After all, rational thinking isn’t naturally associated with creativity. I admittedly find it difficult to act on creative...
Read more about Creativity for Left-Brained People...Carrefour and Teradata and More...
Ah, here's a dateline from First Coffee's old stomping grounds, Istanbul, with the news that Teradata Corporation has announced that European retailing behemoth Carrefour is expanding its Teradata Active Enterprise Data Warehouse environment to...
Read more about Carrefour and Teradata and More......Employee Performance Made (Much) Easier
A couple of months ago, I talked about how important managing employee performance was to the overall success of the business. If anything has changed in those last two months, it is that employee performance is a bigger deal than ever. If you own...
Read more about Employee Performance Made (Much) Easier...Knol is open to everyone
A few months ago Google announced that we were testing a new product called Knol. Knols are authoritative articles about specific topics, written by people who know about those subjects. Today, Google made Knol available to everyone....
Read more about Knol is open to everyone...Scott Berkun to Head the Schedule of Managing Desi
We are happy to announce that Scott Berkun will keynote our Managing Design Projects conference in February. This is very exciting for us and having heard Scott present in the past I am confident he will really get things off on the right foot. We...
Read more about Scott Berkun to Head the Schedule of Managing Design Projects!...