CRM and social networking...
I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendor’s attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than concern themselves about taming it.
Performance Management in a Tighter Economy
As we move to tighter economic conditions, Performance Management is becoming critically important to organisations and managers. In the last few years, there has been a tremendous move from traditional reactive Appraisal systems to proactive...
Read more about Performance Management in a Tighter Economy...How Technology Is Costing Companies Billions
This is the story of a very expensive customer loyalty program that worked flawlessly for two decades only to be derailed by several remarkable misuses of...
Read more about How Technology Is Costing Companies Billions...Departures and Arrivals at APX
When we started Adaptive Path 7 years ago, we all left what we were doing and started on a new adventure. In the past few months, we’ve seen a few folks leave Adaptive Path to strike out on their next ventures — Ryan joining start-up Plinky, Bryan...
Read more about Departures and Arrivals at APX...Say Goodbye to Done
I found this recent paper published by the Nokia Research Center (via Putting People First) an extremely interesting read. It echoes and builds on some thoughts I’ve been having recently about mobile user experience and interaction design....
Read more about Say Goodbye to Done...Why Process Matters
I have a job that most people would find either very interesting or very boring. I’ll let you decide which, but essentially my job is to help people quantify the financial benefits of Optimizing their Investment in their people. Which people? ...
Read more about Why Process Matters...Lawson’s CEO: Head in the SaaS Sand
Jim Berkowitz’s blog today makes mention of a rather amazing interview with Harry Debes, CEO of Lawson Software, in which Debes predicts that the SaaS “industry will collapse,” starting with Salesforce.com, in two years. I presume that to save...
Read more about Lawson’s CEO: Head in the SaaS Sand...